By accepting our Terms of Service, you also agree to our Privacy Notice and Data Use Policy. Please click here for more information on our Privacy Notice and Data Use Policy
All users of StartRevolt services, and all customers upon signing up for StartRevolt services, agree to comply with StartRevolt Terms of Service ("TOS"). The spirit of the TOS is to ensure customers are using StartRevolt services with due regard to the rights of other Internet users and in conformity with the requirements of the StartRevolt network environment. The TOS are not exhaustive and StartRevolt reserves the right to add, delete, or modify any provision of its TOS at any time without notice, effective upon either the posting of the modified TOS to www.startrevolt.com or notification of the modified TOS. Any complaints about a customer's violation of the TOS should be sent to abuse@startrevolt.com. Please see our abuse terms for more details on abuse policy. When you agree to the terms, you are also agreeing to our Billing terms. Except when expressly agreed to the contrary in writing by an authorized representative of StartRevolt, this TOS supersedes any other agreement with StartRevolt, whether written, oral, by conduct, or otherwise.
Any Web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to reduce the resources used to an acceptable level. StartRevolt will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice. Any script that consumes large amounts of resources is not allowed, such as (but not limited to): Bots, proxy scripts, rapid leech scripts, torrent related scripts, chatting or chat room scripts, PTC (Paid-to-click) site scripts, file or image hosting scripts, mail-bombers or spam scripts, topsites scripts, auto-blog scripts and plugins. Such scripts will be terminated immediately with no prior notice and account owners will not be eligible for a refund. We provide shared hosting, therefore, any script you run that will consume large amounts of resources affects other customers on your server negatively, so please use common sense when using a script. If you are unsure of any script, before running the script in your account, please contact StartRevolt Sales or Support to ensure the script is allowed. Any account should not use more than 25% CPU consistently for more than 5 minutes. If you are consistently using 25% or more CPU, you will need to upgrade to the next available hosting plan. If you are using the maximum hosting plan and are still using 25% or more CPU consistently, then you have most likely outgrown a shared hosting environment and should therefore obtain a VPS or dedicated server to better suit your needs. Any account suspended or terminated due to violation of our Terms of Service will not be eligible for a refund, including during our 30 day money back guarantee period.
StartRevolt has a "No Tolerance" policy on Spam and bulk mail. Sending unsolicited, bulk and/or commercial messages over the Internet or by text messaging (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to StartRevolt customers. StartRevolt also does not allow CAN-SPAM compliant bulk email or consider emails not Spam just because you include an Opt-Out notice. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, sending unsolicited text messages, engaging in spamming using the service of another ISP or IPP and referencing in the spam a Web site hosted on a StartRevolt server, and selling or distributing software (on a Web site residing on a StartRevolt server) that facilitates spamming. If a StartRevolt server IP has become blacklisted due to spamming by a users domain name hosted on our servers, the violator will face immediate termination and no refunds will be given. StartRevolt reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision. Any client found to be spamming may face a spam cleanup fee from $250 - $500 depending on the circumstance and level of cleanup involved. Any account suspended or terminated due to spamming will not be eligible for a refund.
"Stress testing" or purposely receiving DDoS/DoS attacks is not tolerated on our servers. This also includes sending a DDoS/DoS or taking part in a DDoS/DoS from any StartRevolt account, be it shared/reseller/vps or dedicated server. Any account found actively and knowingly sending abusive traffic will be immediately suspended and possibly terminated with no refunds given.
The following material is not allowed on our shared and reseller hosting servers:
IRC related items
Proxy scripts
VPN scripts
Nulled or pirated software
Image or File hosting
Rapid Leech scripts
File sharing applications (including cloud apps such as: ownCloud, NextCloud)
PTC sites
Spam or bulk mail scripts
Hacking sites
Sites that promote illegal activity
Sites or forums that link to and/or distribute illegal content or copyrighted material
Sites that host or link to copyrighted material without proper consent
Bitcoin miners
Chatroom scripts
Auto-blog scripts or plugins
Social media (Facebook, Instagram, etc.) auto-post or auto-like scripts
Inodes are the amount of all the files located on your account. For example, an email stored in your account will be 1 inode, an email that contains 2 attachments will be 3 inodes. Any image, file, video, HTML file, folder and script file are each considered inodes. Once your accounts inode limit had been reached, you will no longer be able to create any additional files. Your website might also stop working properly if it requires writing data to disk, such as a database. The solution is to free up space by removing any unused files, emails or even empty your mailbox spam folder To see the inode limit for each plan, please see our System Resource Limits.
Account disk space is meant for files related to your websites only. Using your disk space for backups of any kind, file sharing or any type of short or long term storage is not permitted. This also includes the usage of cloud storage applications such as ownCloud or NextCloud that allow you to store and share files from your hosting account. Use of these applications is not permitted.
Your StartRevolt shared hosting account may not be resold and you may not resell any shared hosting services provided by StartRevolt. This includes, but is not limited to, email accounts, add-on domains and FTP accounts. Violaters will face immediate termination and no refunds will be given.
Account disk space is meant for files related to your websites only. Using your disk space for backups of any kind, file sharing or any type of short or long term storage is not permitted. This also includes the usage of cloud storage applications such as ownCloud or NextCloud that allow you to store and share files from your hosting account. Use of these applications is not permitted.
StartRevolt guarantees that your website will be up and running at least 99.9% of the time during any given 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where StartRevolt.com has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Domain Registrar issues with subscriber's domain name, connection issues between the client's location and StartRevolt.com data centre. This uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that StartRevolt.com cannot directly influence.
To request a service credit due to an uptime concern, please submit a request for this guarantee via StartRevolt' web site.
If requesting a "service credit" we ask that the client briefly explains the reasons for doing so. Include any documentation supporting your request.
Data center Locations are subject to availability and choosing a specific location during your order does not guarantee that location. StartRevolt reserves the right to substitute the chosen server location as necessary and/or move accounts to other server locations as needed.
StartRevolt performs daily full account backups. Daily backups include the backup of all account data, email accounts and MySQL databases. Weekly backups are for StartRevolt disaster recovery purposes only. However, users are ultimately responsible for their own accounts backups and should not rely on the backups StartRevolt performs. No guarantee of data is expressed or implied.
The legal owner of customers' Web sites and accounts with StartRevolt will be the individual or organization whose name is listed in StartRevolt database as the owner. Customers will fully cooperate with and abide by any and all of StartRevolt security measures and procedures in the event of any dispute over ownership of customers' Web sites and accounts with StartRevolt.
StartRevolt servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: warez; nulled scripts; copyrighted material; providing access to or linking to copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. StartRevolt reserves the right to immediately terminate any account containing, providing access to or linking to illegal material. Clients terminated for violating our copyright policy or Terms of Service will not be eligible for refunds or backups of their data.
The Digital Millennium Copyright Act ("DMCA") sets forth the law regarding the use of copyrighted materials on the Internet. All StartRevolt customers are subject to the requirements of the DMCA. Individuals or entities submitting notifications of copyright infringement by a StartRevolt customer (per the DMCA) to StartRevolt must follow the below procedures. Customers who are the subject of a DMCA notification that meets the below criteria may be subject to account termination at StartRevolt sole discretion.
The DMCA contains very specific guidelines as to what proper notification of claimed infringement must contain. Copyright owners may obtain a copy of the DMCA, including these guidelines, by visiting the web site of the U.S. Copyright Office at http://www.copyright.gov/title17/92chap5.html#512.
StartRevolt is not required to respond to notices that do not meet the requirements of the DMCA. Copyright owners should be aware that there are substantial penalties for false claims and that StartRevolt will actively refer complainants who use the DMCA for improper purposes to relevant law enforcement agencies.
In the event that StartRevolt must remove, or disable access to, material on your web site that is alleged to infringe another's copyright under the DMCA, you acknowledge and agree that StartRevolt may do so by disabling access to your entire web site or terminating your account.
The use of StartRevolt services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. StartRevolt is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, its services.
StartRevolt customers agree to protect, defend, hold harmless, and indemnify StartRevolt, any third party entity related to StartRevolt (including, without limitation, third party vendors), and StartRevolt executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer's use of StartRevolt services.
The StartRevolt service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. StartRevolt expressly disclaims any representation or warranty that the StartRevolt service will be error-free, secure or uninterrupted. No oral advice or written information given by StartRevolt, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. StartRevolt and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL StartRevolt (INCLUDING, WITHOUT LIMITATION, StartRevolt's EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING StartRevolt' SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR StartRevolt SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY StartRevolt SERVICES EVEN IF StartRevolt HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. StartRevolt' TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE TOS OR StartRevolt' SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY StartRevolt OR StartRevolt's REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.
StartRevolt may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with StartRevolt services. Certain changes to StartRevolt services may affect the operation of customers' personalized applications and content. Each customer is solely responsible, and StartRevolt is not liable, for any and all such personalized applications and content, except as expressly agreed to by StartRevolt.
Except where StartRevolt has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and StartRevolt is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, and patches to any software that customers use in connection with StartRevolt services. StartRevolt servers are also NOT be used as a backup storage and is only for hosting files directly related to your website.
We reserve the right to refuse, cancel or suspend service at our sole discretion. All sub-networks, distributive hosting sites of StartRevolt.com must adhere to the above policies.
StartRevolt will not tolerate clients that are abusive towards our staff. This includes but is not limited to: Using abusive language or threatening a staff member. StartRevolt reserves the right to decide what is considered abusive and immediately suspend or in severe cases, terminate clients that commit the abuse.
The following Terms of Service constitute StartRevolt Billing Policy and apply to ALL StartRevolt customers:
All charges are shown in US Dollars and MYR. Payments are to be made in US Dollars and MYR Ringgit. StartRevolt accepts the following types of payment:
Credit Card (VISA, MasterCard, Discover and American Express)
PayPal
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. Accounts with a recurring payment method such as a PayPal subscription, will continue until such time that you cancel your account in accordance with StartRevolt Billing Policy in the TOS. You are directly responsible for keeping your recurring payment information up-to-date (including, but not limited to card number, expiration date, billing address, or card status).
Customers agree to make payment of their balance due within three (3) days of the Account Statement Date.
Accounts that are three (3) days past due will be automatically suspended. Accounts reaching (15) days past due are automatically terminated. When an account is terminated for non-payment, all files and databases related to the account are deleted and are not retrievable. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
Your credit balance can only be used for StartRevolt products and services. Any future invoices will be automatically deducted from your available account balance upon invoice generation. Account credit is non-refundable and cannot be withdrawn at any time.
Any overpayments made to your account will be automatically added to your accounts credit balance and are considered non-refundable.
In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
StartRevolt does not mail paper invoices or statements. All statements are sent via email as an invoice due notice. The client is responsible for ensuring a valid, working contact email address at all times to receive such notifications. Statements can also be viewed and printed through our client area: https://my.startrevolt.com
Please refer to the following knowledgebase article for instructions on properly cancelling your account:
https://my.startrevolt.com/knowledgebase.php?action=displayarticle&id=97
Like any service, StartRevolt hosting plans automatically renew until a plan is cancelled. In order to cancel service, you must submit a cancellation request for the service from our client area. Please be aware that there are no pro-rated refunds after the first 30 days of service.
Cancellation requests must be received by StartRevolt prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by StartRevolt. StartRevolt is unable to cancel your account effective for a future date. StartRevolt will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact StartRevolt as soon as possible.
Any active PayPal subscriptions must be cancelled by logging into your PayPal account upon cancelling your StartRevolt account to avoid being automatically billed by PayPal for future payments. If you fail to do so, any overpayments will be added to your accounts credit balance and are non-refundable.
StartRevolt does not monitor, and will not automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to StartRevolt services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. StartRevolt reserves the right to cancel any account, at any time, without notice, for any reason StartRevolt considers appropriate.
Each of StartRevolt shared and WordPress hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund. Refunds will not be issued for the sole purpose of using our services in a "Free Trial" manner or for "buyers remorse".
The following services and conditions do not qualify and/or can render the 30 Day Money Back Guarantee void: (a) Server Management Services, Domain name registration/transfers/renewals, SSL certificates, software licenses, any addon services, and setup is not included in the 30 day money back guarantee. (b) If administration time was used during your account such as server configuration (that is more advanced that regular troubleshooting) this guarantee is void. (c) Illegal activity was conducted or intended on our servers will also void this agreement. (d) This request must be sent in 5 business days (excluding holidays) before the first 30 days to be processed, and eligible. (e) If you ordered multiple hosting packages this guarantee will only apply to one hosting package, the first one you cancel.
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days regardless of the billing cycle used and no prorated refunds for any unused time will be given. StartRevolt has full power in judgement of providing refunds for our promotional offers.
We also reserve the right to subtract any payment processing fees when issuing refunds.
There are no refunds given at any point for the following services:
SSL certificates
Any addon services
Domain Registration/Transfer/Renewal
StartRevolt has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at StartRevolt’s discretion. A charge of $50.00 per chargeback will be assessed to all accounts that receive a chargeback.
StartRevolt policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
StartRevolt reserves the right to update the Terms of Service (TOS) without prior notice and no warranties shall be implied or given.
